Our tutors' experience is consolidated in this free online database of business English resources on office and writing skills.

These downloadable resources can be used as:

• Basic tools for secretarial, administrative, managerial, and technical staff
• Training materials to help develop skills in areas such as:
• dealing with difficult callers
• file management
• negotiating skills
• PowerPoint basics
• communicating with superiors
• writing for your reader
• report structure
• writing effective emails
• Reference by Gnosis students for their i-learning case study work